Thomas Cook India unveils unique AI chatbot TeeCee

_A Monitor Report16 Jul, 2019 | 203 Views|-+
Mumbai : Integrated travel services company Thomas Cook (India) announced the launch of TeeCee, a first-of-its-kind artificial intelligence powered chatbot, reiterating the company's digital evolution strategy in its journey towards seamless digital customer experience.

The launch of the chatbot TeeCee is part of a strategic initiative to service today's impatient, digital-native customers, with a seamless near-human experience, across digital devices. The multi-use case and context-aware TeeCee is equipped with superior NLP (Natural Language Processing) capabilities for better understanding of user intent and offering appropriate services.

Amit Madhan, President and Group Head of Information Technology and E-business, Thomas Cook (India) said, "Thomas Cook India has always been at the forefront of cutting-edge digital innovation that focuses on seamless customer experience. TeeCee chatbot offering customers a near-human experience will have a phased rollout. This digital evolution will enable end-to-end forex transactions, which will be followed by holiday and visa service capabilities."

TeeCee is built in association with Senseforth's proprietary conversational AI platform for intelligent assistants that mimics human cognitive ability in understanding and actionising user intent.

According to a report by Bain and Company and Google, India had 390 million active internet user base in 2018, the second-highest in the world. The report also indicates that the share of online travel booking spends, having increased by 25 per cent in 2018, is anticipated to grow to 35 per cent in 2021. Thomas Cook India's growth reinforces this with over 27 per cent of its overall holidays being booked online.

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