Airline passengers in Canada to get hefty compensation for flight delay, lost baggage

- A Monitor Desk Report 19 Dec, 2018 | 4459 Views|-+
Dhaka: Airline passengers in Canada will soon be eligible for significant compensation for flights delay or lost baggage, under proposed regulations unveiled by the government on December 17.

The draft rules follow a rising number of complaints, including from one flight stuck on the tarmac in Ottawa for nearly six hours, with no air conditioning and the stench of a sick child´s vomit in the air.

The long wait in sweltering heat on that July 2017 flight led one passenger to dial emergency services for help after being told they could not disembark.

"We all know someone who has had a negative flight experience or we have seen stories in the news," Transport Minister Marc Garneau told a news conference in the baggage area of Ottawa´s international airport.

"Except in circumstances which are beyond their control, we´re going to make sure that airlines treat their passengers with the respect, they deserve and live up to their commitments."

The rules -- subject to a public consultation -- would apply to flights to, from and within Canada, and provide for up to Can $1,000 (US$750) in compensation for delays or cancelations, and Can $2,400 for customers bumped from a flight due to overbooking.

Compensation would also be required for lost or damaged baggage, including a refund of baggage fees.

According to the government statistics agency, there are an average of 5.5 million take-offs and landings at Canada´s 91 airports each year.

Due to its vast geography, air transportation is crucial for connecting parts of the country. A flight from easternmost to westernmost Canada takes about eight hours.

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