Emirates response to electronics ban

Airline introduces Laptop and Tablet Handling service for US flights

A Monitor Desk Report 25 Mar, 2017 | 1842 Views|-+
Dhaka: Emirates introduce complimentary Laptop and Tablet Handling service to beat the electronics carry-on ban by US. This will enable passengers to use their laptops and tablet devices until just before they board their flights to the US.

From Saturday, 25 March, travellers on non-stop flights to the US from Dubai International airport (DXB) will not be allowed to carry any electronic device larger than a cell phone or smartphone, excluding medical devices, into the aircraft cabin. Travellers must pack these electronic devices in their checked-in baggage

Emirates new service will enble passengers travelling to the US via Dubai to use their laptops and tablet devices on the first part of their journeys, and also during transit in Dubai. They must then declare and hand over their laptops, tablets, and other banned electronic devices to security staff at the gate just before boarding their US-bound flight.

Emirates staff will carefully pack the devices into boxes, load into the aircraft hold, and return to the passengers at their US destination.

Tim Clark, President Emirates Airline said: “Our aim is to ensure compliance with the new rules, while minimising disruption to passenger flow and impact on customer experience. Our new complimentary service enables passengers, particularly those flying for business, to have the flexibility to use their devices until the last possible moment.

Passengers on US-bound flights starting their journeys in Dubai are encouraged to pack their electronic devices into their check-in luggage in the first instance, to avoid delays.

Customers should be aware that there will be a detailed search of all hand baggage on non-stop flights to the US from Dubai. They should therefore declare their devices before the search, or ensure their electronic devices are packed into their check-in luggage in the first instance.

“Once on board they can still stay connected on their mobile phones. Our historical data shows that on Emirates’ US flights, 90% of passengers using our onboard mobile and Wi-Fi connectivity services do so via their smart phones. Only 6% connect via their laptops, and 4% via their tablets.” Tim Clark adds.

This new security directive, issued by the US Transportation Security Administration (TSA), applies to all passengers travelling on non-stop flights to the US from Dubai, including those in transit. But it does not apply to passengers travelling on Emirates’ US-bound flights via Milan and Athens, or Emirates flights to/from any other destination.

Emirates presently operates to 12 US destinations with multiple daily flights to many of those.

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