Dubai: Emirates has launched a new feature on its app called Airport maps which will allow customers to navigate seamlessly through the airport. The Airport maps can detect the user’s location (via Bluetooth and wifi) and provide point to point navigation through all touch points of the airport including check-in desks, Emirates lounges, shops, restaurants or ATMs in the airport.
90 million passengers transit through Dubai international Airport each year and the way finding technology was introduced to provide convenience and a world class customer experience at every touch point of the Emirates journey.
The new feature maps out Emirates’ hub - Dubai International Airport’s Terminal 3 – and also includes major airports in the Emirates network - London Heathrow, London Gatwick and Hong Kong International airport.
The Emirates app, supported in 19 languages, currently has 1.5 million active users each month and allows customers to search, book and manage their flights as well as their Emirates Skywards accounts.
Emirates app also allows customers to create bespoke playlists of their inflight entertainment ahead of their travels and sync it to their seats once on board.The Emirates app is free to download on iOS or Android devices.