Qantas wins Best Domestic Service, Best Lounges awards

- A Monitor Report 26 Nov, 2019 | 1506 Views|-+
Brisbane: Qantas has won awards for Best Domestic Service and Best Lounges at the annual Airline Excellence Awards for 2020. The carrier was once again in the top ten list, coming in at number four.

Qantas has steadfastly remained true to the concept of a full-service airline on its huge domestic routes, offering all-in economy fares that cover checked luggage, blankets, food, entertainment and, on some flights, complimentary beer, and wine.

The airline offers lie-flat beds on its A330 fleet and provides a top-notch business class product on many weekday transcontinental services that rivals some international offerings. This includes plated meals and fine wines.

Qantas has also worked hard to build up a stunning network of lounges. New features such as the Gin bar in its new London Heathrow lounge and an outdoor barbecue area at its Perth International transit lounge have helped to enhance its reputation.

The airline offers not just one flavour of the domestic lounge but up to three, depending on the location: the invitation-only Chairman’s Lounge, business class lounges, and the famous Qantas Club.

The domestic lounges offer attractive perks such as complimentary seasonal food, Australian wine and beer, Wi-Fi, hydration bars, and the all-important barista coffee.

The business lounges also offer signature food offerings such as gourmet pizzas in Perth, a Mexican cantina in Brisbane and a spice bar in Melbourne serving freshly made Asian dishes.

This includes a recently-opened major upgrade to its domestic lounges at Melbourne Airport as well as upgrades in Sydney, Brisbane, Hobart, and Tamworth. It has also just opened a new First lounge and expanded Business Lounge at Singapore Changi Airport.

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