Dubai: The Emirates airline In the 12 months since January 2019 has carried close to 58 million passengers on its fleet of Airbus A380 and Boeing 777 aircraft. Emirates operated over 3,500 flights on average per week, or over 186,000 flights in 2019.
Emirates will usher in 2020 with a continued focus on strengthening its business across operational, commercial and customer experience metrics, and excitement for Expo2020 – the world’s greatest show - which will open its doors to global visitors from October.
Commenting on Emirates’ outlook for the year ahead, Tim said Clark ,President of Emirates airline said, “In 2020, we’ll continue to leverage our partnerships to provide even more connectivity and value for our customers. And we look forward to welcoming the world to Dubai for Expo2020, where we will showcase the future of aviation at the Emirates Pavilion.”
The airline reinforced its global network of 159 destinations in 2019, with the addition of three new passenger routes: Dubai to Bangkok via Phnom Penh, facilitating a new connection between Cambodia and Thailand; a non-stop service to Porto, the airline’s second destination in Portugal; and most recently, a new service to Mexico City via Barcelona.In addition, Emirates uplifted frequencies and upgraded capacity to 12 points within its network.
Emirates also expanded customer choice, connectivity and convenience by growing its partnerships. The airline ended 2019 with 26 codeshare partners and 156 interline partners in 200 countries, extending its network by over 1,800 unique destinations. New partnerships forged in 2019 include with China Southern Airlines, Africa World Airlines, LATAM Airlines, SpiceJet and Interjet.
At the Dubai Airshow 2019, Emirates placed an order for 50 A350-900 XWB aircraft and confirmed a full purchase agreement for 30 Boeing 787-9 aircraft. In line with its long-standing strategy to operate modern and efficiency wide-body aircraft, the airline’s latest US$ 24.8 billion investment in its future fleet will expand its operational flexibility in terms of capacity and range, and allow it to further develop its network proposition beyond 2020.
Emirates delivered another year of trendsetting product and service initiatives to provide an unmatched travel experience in the air and on the ground, including its US $150 million refurbishment of 10 Boeing 777-200LR aircraft, enhancement of inflight entertainment system-ice, over US$ 27 million investment to operate inflight connectivity systems, launching of biometric boarding and facial recognition technology at its departure gates for customers flying from Dubai to any of its 12 destinations in the U.S among many others.
The Emirates App has become one of the top airline apps with nearly 2 million active users, and is available in 19 languages including Arabic, allowing users to search, book and manage their flights. The airline has also recently launched a new feature on its app called Airport Maps, allowing customers to navigate seamlessly through Dubai International Airport including check-in desks, Emirates lounges, shops, restaurants or ATMs in the airport.