Monitor announces results of Airline of the Year awards for 2019

Emirates adjudged Best Airline, NOVOAIR Best Domestic Airline, Qatar Airways Best Cargo Airline and AirAsia Best Budget Airline
- A Monitor Report 31 Jan, 2020 | 2615 Views|-+
Dhaka: At a gala function today at Pan Pacific Sonargaon Dhaka, The Bangladesh Monitor announced its ratings where airlines were awarded titles in 16 categories and Dubai based carrier Emirates won Monitor Airline of the Year award for the year 2019.

The awards were given based on voting by over 2200 frequent flyers. The polling was formally launched on October 13, 2019 and ended on December 20. A strong jury comprising representatives from various professional groups thoroughly analysed the polling data and selected the winning airlines.

Organised by The Bangladesh Monitor, the premier travel and tourism publication of the country, the most coveted awards in the Bangladesh airline industry were distributed among the winning airlines in presence of a large number of local aviation industry elites.

Kazi Wahidul Alam, Editor, The Bangladesh Monitor, Ahmed Bin Mohamed Al-Dehaimi, Ambassador of Qatar to Bangladesh, Prof Shibli Rebayatul Islam, Dean, Faculty of Business Studies and Chairman, Sadharan Bima Corp, Monjurul Ahsan Bulbul, Journalist and Kashef Rahman, CEO, ShareTrip handed over the awards to the winners.

Speaking on the occasion, Kazi Wahidul Alam, Editor of The Bangladesh Monitor, said that The Bangladesh Monitor instituted “Airline of the Year” awards to monitor and judge the service standard of the airlines, operating in Bangladesh and to create a healthy competition amongst themselves.

“After more than a decade, we are not quite sure how far we are through to achieve this objective, but we have made at least some difference, I believe, we have to keep up our efforts. I am sure; this would certainly yield some results one day”, he added.

Among the airlines, Emirates won the Gold award in the Airline of the Year 2019 category while Qatar Airways won the Silver and Singapore Airlines the Bronze award.

In the Domestic Airline of the Year category, NOVOAIR won the Gold while US-Bangla the Silver and Biman Bangladesh Airlines the Bronze award.

Qatar Airways was awarded the Gold trophy in the Cargo Airline of the Year category while Emirates the Silver and Cathay Dragon and Turkish Airlines shared the Bronze trophy.

Emirates became the highest number of trophy winner including Gold in the Airline of the Year, Best Business Class, Best In-flight Entertainment, Best Long-haul Airline and Best Frequent Flyer Programme categories.

Besides winning Gold in Cargo Airline of the Year category, Qatar Airways also won the Gold trophy in Best In-flight Meal in Business Class, Silver trophies in the Airline of the Year, Best Business Class, Best In-flight Entertainment and Best Long-haul Airline categories.

The national carrier Biman Bangladesh Airlines won Gold in Best In-flight Meal in Economy Class, Best Improved Services categories and Bronze in Best Economy Class category.

Singapore Airlines was adjudged as the Best Short-haul Airline and Best Economy Class categories. Besides the airline received Silver in Frequent Flyer Programme and Bronze in Best Business Class, Best In-flight Entertainment, Best Long-haul Airline and Airline of the Year categories.

In the Best Budget Airline category, AirAsia won the Gold while Indigo the Silver and Air Arabia the Bronze trophy.

Among the categories, four were exclusively meant for the domestic carriers.

In the Domestic Services Category, NOVOAIR won the Gold in the Domestic Airline of the Year and Best Customer Friendly Airline categories. The airline also received Silver trophy in the Best On-time Performance category and Bronze in the Best Onboard Services category.

US-Bangla won Gold in the Best On-time Performance Category and Silver in Best Onboard Services, Best Customer Friendly Airline and Best Domestic Airline categories.

Biman Bangladesh Airlines won the Gold in the Best Onboard Services Category and Bronze in the Best Domestic Airline of the Year and Best on Time Performance categories.

Chairman of Jury Committee, Prof Shibli Rebayatul Islam, Dean, Faculty of Business studies and Chairman, Sadharan Bima Corp in his speech said, “Monitor Airline of the Year award programme, on one hand, will not only encourage the winning airlines to maintain their service standard, but also upgrade it further, while it would greatly motivate others to reach that level.”

Rejaul Amin Sohail, Director, MasterCard, Daraz Mahmud, General Manager, MGH Travelport, Stephen James Peters, General Manager, Pan Pacific Sonargaon Dhaka and Tanveer Ali, Director, ShareTrip and Executive Director, Olympic Group also spoke on the occasion.

The Monitor Airline of the Year awards were introduced in 2007 by The Bangladesh Monitor. Current version of the Monitor Airline of the Year 2019 was powered by ShareTrip as the Lead Sponsor while was supported by renowned GDS company MGH Travelport as the Technology Partner, MasterCard as the Payment Partner and Pan Pacific Sonargaon Dhaka as the Hospitality Partner.

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