Emirates simplifies waiver policy for rebooking, refund

- A Monitor Desk Report 14 Apr, 2020 | 1387 Views|-+
Dhaka: Emirates has updated its COVID-19 travel waiver policies into one simplified approach for rebooking and refunds on tickets issued in all its global markets.

Adnan Kazim, Chief Commercial Officer, Emirates, said, "We worked through this period to ensure our policies are not only customer-friendly but also in line with regulatory requirements."

“We would just like to seek our customers’ understanding that refunds will take time as we have a significant backlog to manage.”

Emirates is offering three options to its customers affected by flight cancellations and travel restrictions: Keeping ticket for 760 days; exchange ticket for travel vouchers valid for up to 2 years; and full refunds on unused vouchers or tickets.

All Emirates tickets booked before May 31 for travel up to August 31 will be automatically extended for 760 days. Customers holding such tickets can rebook when they decide to travel.

The ticket will be accepted for any flight to the same Emirates destination or to another city within the same Emirates region with no fees for changes. Those who wish to rebook their ticket to travel to another region can also do so – Emirates will not charge reissuance fees, only any applicable fare difference.

Travel vouchers are valid for one year from date the voucher was issued, and can be extended for a second year. The voucher can be used for any Emirates product or service, which means customers can use it to offset charges for flights to any destination in any cabin class, or other services. No change fees apply to this voucher.

Customers who have opted to keep their ticket or opted for a travel voucher can still apply for a refund, if they are unable to travel. There will be no refund penalties.

Emirates has also made it easy for customers to request these options online through a simple form.

For more information, or to apply for any of the above options, customers can visit emirates.com. Customers who have booked through their travel agents should contact their agents for assistance - the same waiver policies will apply.

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