COVID-19: 800 SIA cabin crew serve in alternative roles

- A Monitor Desk Report 04 May, 2020 | 1035 Views|-+
Dhaka: 800 cabin crew of Singapore Airlines (SIA) are currently applying their professional skills to alternative roles, helping Singapore's fight against the coronavirus pandemic.

SIA announced on April 25 that it would extend its flight cancellations to the end of June amid global travel restrictions. At present, SIA has passenger flights to just 15 destinations, compared with more than 130 normally.

Therefore, taking up roles in the community as care ambassadors in hospitals and transport ambassadors at public transport hubs, the cabin crew put their relevant skills to use in communication and service.

Leading steward Mohamad Faidhi Mohamad Ruzli, 32-year-old, has been deployed as a care ambassador at Ng Teng Fong General Hospital since April 21.

In his current role, Faidhi, who has been with the airline for about 12.5 years, assists with administrative support and attends to patients who require medical care in a non-clinical role. He helps nurses with tasks such as repositioning patients in bed, taking their vital signs and noting meal orders and serving them correctly.

Flight attendant Sarah Liew, 23, who has been with the airlines for almost two years, has been working as a transport ambassador for about a month.

For inflight manager Irvin Ignatius Selvam, 48, deployment as a contact tracing ambassador lets him exercise the empathy and politeness which he has cultivated in his 25 years with SIA.

The SIA Group has committed to provide at least 300 care ambassadors, 500 transport ambassadors and 150 contact tracing ambassadors, and continues to work with other organisations to explore other avenues where its employees can help, said an SIA spokesman.

On the subject, Vanessa Ng, Senior Vice-President, Human Resources, said, "We are very proud of our cabin crew, who have stepped forward to support Singapore's front-liners on several fronts. The spirit of giving back to the community runs high in the SIA culture, as shown in the many ways in which our people have risen to the occasion during this challenging time. We are in this together with the rest of Singapore as we battle to overcome Covid-19."

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