Dhaka: Qatar Airways temporarily closed its Dhaka office from June 17 after witnessing a huge rush of ticket-buyers which made it difficult to maintain social distancing amid the coronavirus pandemic.
Hence, the airline decided to close the office temporarily and request the passengers to book tickets via phone or email.
"As there has been a high demand of tickets, a large number of people came to our office in Bangladesh to book tickets and unfortunately did not maintain strict social distancing," the airline said in a release.
"As the safety and security of our customers and employees is our top priority, we have temporarily closed the office to maintain social distancing and now politely request all passengers call or email us to help with their bookings," it further mentioned.
Qatar Airways has received an approval for operating three weekly flights to and from Bangladesh from June 16 as the country resumed scheduled international passenger flights after nearly a three month long suspension following the COVID-19 outbreak.
Unfortunately, a large number of passengers had bookings for the last three months since March 22 which could not be used, the release added.
"One of our prime priorities is to assist these passengers with an unused booking and find available seats on flights at no extra charge," the airline also said.
Then the airlines mentioned that it had been following the Civil Aviation rules of the country to keep 25 per cent of seats empty on each flight.