Dhaka: Singapore Airlines (SIA) and SilkAir’s passenger capacity in July and August will reach approximately 6 per cent and 7 per cent of its pre-pandemic levels respectively as the carriers have increased the frequency of selected services in their passenger network, according to a travel advisory posted in the group's Facebook page.
The group is offering flights to Jakarta, Medan, Kuala Lumpur, Bangkok, Manila, Hanoi, and Ho Chi Minh City in Southeast Asia, Chongqing, Shanghai, Hong Kong, Osaka, Tokyo (Narita), and Seoul in North Asia, Adelaide, Brisbane, Melbourne, Sydney, Auckland, and Christchurch in Southwest Pacific, Copenhagen, Paris, Frankfurt, Barcelona, Zurich, Amsterdam, and London (Heathrow) in Europe, and Los Angeles in the US.
With flights subject to regulatory approvals and schedules subject to changes, customers will be informed of schedule changes via SMS and email. All other flights that had been originally scheduled in July and August but are not listed in the schedules will be cancelled.
Meanwhile, customers whose flights were cancelled by SIA or SilkAir will retain the full value of the unused portion of their tickets as flight credits. They will also be awarded bonus flight credits when rebooking their travel.
The group said they will continue to adjust their capacity to match the demand for international air travel.
The group also updated its transit flights with SIA, SilkAir and Scoot customers to transit through Singapore Changi Airport from selected points in Europe, Asia, and the South West Pacific region to any destination in the SIA Group network currently operated by the group.
Meanwhile, eligible customers may book a return flight only if both the point of origin and the final destination are in the list of cities approved for transit through Singapore.
Transfers to destinations in Mainland China are currently not available.
Due to restrictions imposed by the Australian Government, Singapore Airlines will not operate passenger services from Singapore to Melbourne from July 1-14, but flights from Melbourne to Singapore from July 1-14 are operating as listed.
The group added that customers should book the full journey on one ticket, instead of splitting it up into separate tickets, to comply with regulatory requirements during this period. They should also ensure that they meet the entry requirements for their final destination.
Fast lane arrangements have also been established to facilitate essential business and official travel between Singapore and six provinces and municipalities in Mainland China—Chongqing, Guangdong, Jiangsu, Shanghai, Tianjin and Zhejiang—from June 8.