Dhaka: Virgin Atlantic welcomed customers back onboard on July 20 evening with the first passenger flight departing London Heathrow for Hong Kong after a three month long hiatus following the coronavirus pandemic.
To ensure the health and safety of customers and crew, Virgin Atlantic has implemented additional measures to offer peace of mind in the airport and when taking to the skies.
These include enhanced and thorough cleaning practices at check in, boarding gates and onboard including the use of electrostatic spraying of high-grade disinfectant in all cabins and lavatories before every flight, ensuring no surface is left untouched.
Safe distancing is also being adhered to wherever possible, and mask wearing will be required throughout the journey.
All customers are being provided with a personal Health Pack for their health and safety, which contains three medical grade face masks to be worn onboard, surface wipes and hand gel.
Customers are given additional space onboard, some seats will not be available, and they will be marked with special pillows.
Corneel Koster, Chief Customer Officer, Virgin Atlantic, said, “We will always ensure that health and safety remain our number one priority, while keeping our signature Virgin spirit and I am proud of all our teams who have been working tirelessly to implement new measures and evolve our customer experience."
“We are looking forward to welcoming customers back onboard, taking them to the skies safely and in true Virgin Atlantic style.”
He added, “The health and wellbeing of our customers and crew is at the centre of all our operations and that includes social distancing at the airport and onboard wherever possible, meticulous cleaning of the aircraft and individual Health Packs for all customers, containing medical grade face masks, hand sanitiser and surface wipes.”
As travel restrictions around the world start to relax and customer demand increases, Virgin Atlantic will add more routes back into its network.
Hong Kong, New York JFK and Los Angeles will be amongst the first destinations to resume operations to with further routes added throughout August, September and October, the airline said.