Dhaka: As of now, passengers of United Airlines had to keep their masks on only during their flights. But the airline has further stated that they must keep the masks on even throughout the airport, effective July 24.
The company announced on July 22, ahead of its quarterly earnings call that customers are expected to don masks at United customer service counters and kiosks and United Club locations, plus at gates and baggage claim areas.
"We're really trying to close all the travel gaps," said Scott Kirby, CEO, United.
"If customers refuse to comply, they may be refused travel and banned from flying United at least while the mask requirement is in place," according to a company statement.
The only people excluded from the policy are children under 2 years old; passengers who believe they have an extraordinary circumstance should reach out to the airline or talk to an airport representative.
United Airlines passengers flying during the coronavirus pandemic must fill out a health assessment during online check-in, on its mobile app or at the airport.
Passengers can expect to see signs throughout airports reminding them of the policy, as well as verbal reminders from employees. United workers will offer a free mask if customers are not wearing one; those who don't comply will receive a reminder card detailing the policy.
United workers are also subject to this policy, according to reports.
"While we already require employees to wear masks in any shared spaces, including the airport terminal, break rooms and elevators, not everyone is wearing a mask when they should be. So we’ve made the policy and consequences even more clear: If an employee violates this policy, they are subject to discipline up to and including termination," the memo from Kate Gebo, Executive Vice President, Human Resources and Labor Relations, read.