British Airways cancels all its flights, following a serious IT glitch

A Monitor Desk Report 28 May, 2017 | 1899 Views | - +
Dhaka: In an unprecented move, British Airways has canceled all its flights from London Heathrow and Gatwick airports on Saturday as a global IT failure causing serious dislocation of travel plans of tens of thousands of travelers.

The airline said in a statement that it was suffering a “major IT systems failure” around the world. Chief executive Alex Cruz said “we believe the root cause was a power-supply issue and we have no evidence of any cyberattack.”

He said the crash had affected “all of our check-in and operational systems.”

BA operates hundreds of flights from the two London airports on a typical day — and both are major hubs for worldwide travel.

Several hours after problems began cropping up Saturday morning, BA suspended flights up to 6 p.m. because the two airports had become severely congested. The airline later scrapped flights from Heathrow and Gatwick for rest of the day.

The airline said it was working to restore services out of Heathrow and Gatwick beginning Sunday, although some disruptions are expected. It said it expected that London-bound long-haul flights would land on schedule Sunday.

Passengers at Heathrow reported long lines at check-in counters and the failure of both the airline’s website and its mobile app. BA said the crash also affected its call centers.

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