GENEVA: The smart use of technologies such as artificial intelligence is expected to revolutionise the management of baggage over the next decade, promising to make mishandled bags an increasingly rare event for passengers globally.
This is according to “SITA’s Intelligent Tracking: A Baggage Management Revolution” paper published recently.
The paper notes that more than 4.5 billion bags are handled by industry baggage systems each year but airlines and airports will have to cope with twice that number with passenger numbers set to double over the next 20 years.
Already, through improvements to technology and processes, the air transport industry has halved its annual mishandling cost over the past decade from US$4.22 billion to US$2.1 billion. However, every mishandled bag is one too many and the industry continues to seek ways to reduce the number further.